Ravecho is published by Melon/ink (Queensland, Australia). This page explains how to delete your Ravecho account, and how to delete individual pieces of your data without closing your account.
Delete things yourself, in the app
You do not need to contact us, or close your account, to remove most of your content. Inside Ravecho you can delete:
A conversation — open the character and delete the chat.
A custom character — deleting it removes the character and its conversation history.
A family member — deleting the member also removes their photo and any voice recording you uploaded for them, along with the synthesised voice profile created from it.
These deletions take effect immediately and cannot be undone.
Ask us to delete your account, or specific data
To close your account entirely, or to delete something you cannot remove yourself, email us:
Email privacy@ravecho.com with the subject line "Delete my Ravecho data".
Send it from the email address on your account — the one you signed in with. This is how we confirm the request is really yours. If you signed in with Google, use that Gmail address.
Tell us what to delete. Say either "delete my account and all my data", or name the specific items you want removed (for example, a particular voice recording or family member).
Wait for confirmation. We will action the request and email you to confirm when it is done.
If you used Ravecho without ever signing in, your data lives only on your own device and is not linked to an account we can identify. Clearing the app's storage, or uninstalling the app, removes it.
How long it takes
We action deletion requests within 30 days of receiving them, and usually much sooner.
What gets deleted
When you ask us to delete your account, we remove:
Your account and sign-in details, including your email address and any name or profile photo taken from your Google account
Your conversation history with every character
Custom characters and family members you created, including their photos
Voice recordings you uploaded, and the synthesised voice profiles created from them
Your usage statistics, achievements, streaks and notes
Your subscription record
What we keep, and for how long
Billing and transaction records. If you have ever paid for a subscription, our payment processor Stripe holds a record of that transaction. We are required to retain proof of transactions to meet Australian tax and accounting obligations, so these records are kept even after your account is deleted. We never hold your card number.
Anonymous, aggregated usage counts. We count things like how many people used a feature on a given day. These counts contain no account identifier, no IP address and nothing that identifies you, so they cannot be traced back to an individual and cannot be separated out and deleted.
Records we are legally required to keep. Where the law requires us to retain something (for example, in connection with a legal claim or a regulatory obligation), we retain only that, for only as long as required.
Everything else is deleted. We do not keep a shadow copy of your conversations or your voice recordings, and we do not use them to train AI models.
Note that cancelling a paid subscription is not the same as deleting your data — a lapsed subscription is covered by the retention rules in our Privacy Policy. If you want your data gone, ask us using the steps above.